Our Customers' Reviews
I took my truck to get work done on the transmission somewhere else which went ok, then to another place to do other repairs which cost 1500 an was given the keys back saying it was running perfect when it still topped out at 70 mph and missfired. A friend told me about Tuffy in walled lake and somehow in one day they fixed multiple problems and made my truck run better then it ever has on top of an amazing price and great customer service. WITHOUT A DOUBT THE BEST PLACE IN MY 17 YEARS OF CAR SERVICE, if you want a place you can trust to fix your vehicle without worrying about being screwed over or over priced THIS IS THE PLACE TO GO!! I will personally back them with my own checkbook knowing it would never be a problem! Being a motor head and loving my truck more then anything, what they did for me was one of the nicest things ive ever had done for me and they made one of my most frustrating 3 months turn a 180 soon as they handed me back my keys. Tuffy of Walled Lake will forever have my business and anyone else I know, I will forever be greatfull and loyal to them. THANK YOU GUYS FROM THE BOTTOM OF MY HEART, you fixed a problem I thought was impossible and not only did it fix my truck but it helped turn around alot of other things that was going south do to getting screwed from other shops an making me miserable over everday so you made a much greater impact in my life then just fixing my vehicle so I truly have no words to convey my gratitude.
— Kevin m., Wixom, MI
I was first referred to Art/Tuffy by a friend that drives exotic cars. I DO NOT have exotic cars but Art ALWAYS makes me feeI like I do. He is sensitive to my financial abilities and has NEVER LET ME DOWN. Love you Art. Deb
— Debra T., Novi, MI
— Jessica B., Wolverine Lake, MI
The best service. A great owner. Id never go anywhere else.
— Jackie K., West Bloomfield , MI
Art , Dennis and Dave are three best mechanics I have ever dealt with. I highly recommend this Establishment to any one that needs to have there car serviced . Thank you very much guys.
— David B., Wixom, MI
Art was amazing. Prices are fair. Service is timely. Great place to take your vehicles. Ill return.
— Pamela E., West Bloomfield, MI
Great service,was done right and on time. I am thankful I found a great mechanic.
— Phyllis S., Wixom , MI
In all of my 77 years, I have never experienced or enjoyed doing business with any entity more than Arts Tuffy Muffler. The care and workmanship was unequalled. I wholly recommend this fine establishment to everyone. Art made me feel like family through his good humor and fair pricing. Steven Mitchell
— Steven L., Keego Harbor, MI
Have been bringing my vehicles to Art & his crew for probably more than 15 years. He's the most honest businessman I've ever known. Prices are reasonable, they guarantee satisfaction, and bend over backwards to accommodate customers. Just had warranty work done at much less than I'm sure the dealership would have charged. And he even gave me some wipes when he heard I was out. Art's my hero!
— Jean K., Wixom, MI
Called Art Last week about my 2010 Chrysler Town and Country. Art and his staff EXCEEDED any all my Expectations!! Didn't think I could get the work done in the middle of this pandemic. However, the service was done CONTACT FREE for both our safety, and I am Proud to say, my 'ol girl sounds like she just rolled off the lot!! Excellent workmanship on the exhaust and suspension!! Thanks to Art and his amazing staff at Tuffys
— Jennifer t., WIXOM, MI
Awesome experience, Honest Professional Service, Art and his crew are top notch.....Will recommend to all my friends.....His waiting room is worth the visit.....
— Walter D., West Bloomfield, MI
I drove 45 mins to get my car serviced at Tuffys! Ive been a loyal customer for 15+ years and even after moving to clarkston I will only service my car here. Only trustworthy repair shop around! Art and his guys are first class
— Ashley B., Clarkston, MI
Can't say enough good things about Art Dave and the crew. Excellent service and if there is ever an issue they make good immediately. I've been taking my cars there for almost 10 years. It's an actual relief to have a trustworthy car repair shop!
— Ed R., Walled Lake, MI
Between my family, I maintain seven vehicles. Four of them so far have been in to the gang there at Tuffy. Always greeted, always contacted with accurate info, and have always had quick, efficient repairs. From brakes, suspension, starters, engine and 4x4 issues. Do yourself a favor and just bring your vehicle in. -Brian
— Brian W., Skene, MI
Though I'd rather not have to go here, everytime the service and workmanship is terrific. They are very professional, thorough in their review and excellent in making all the necessary repairs to our vehicles. I 100% trust them.
— Steven B., Wixom, MI
Art and his staff are amazing. I have never had such great service and people who truly care, not only for my vehicle but also myself. Art and David have always gone above and beyond to help me. I have been really blessed by Tuffys and the help I have received. Great service and great people.
— Amy C., Walled lake , MI
2nd day at Tuffys and another great job. Art is my angel I adore you.. great service as usual.
— Amy C., Walled lake , MI
Decided to have some serious maintenance done on my 07 Fusion. As has been the case thru the years I inquired if Tuffy Art would be able to do it during this stay at home quaranteen. Was told by Art he could take care of it and he did exactly that! All the work was done promptly and satisfactory, and was surprise that even though I said no hurry he turned it around in 24 hrs. Hats off to the crew and have no problem recommending them for your service work.
— Dale P., Commerce Twp., MI
They are amazing and always willing to help and go above and beyond.
— Jake S., Walled lake , MI
Im a high school senior who is on a busy schedule with hockey and such making it hard for me to get repairs done in a timely fashion without making sacrifices. Not with tuffys I had gone in to get a flex pipe welded at about 1:00 and only 2 and a half hours later I get a call saying its ready. Next customer service art had been extremely polite as well as giving me a $100 discount for services leaving my repair cost at $190 and had quoted me over $200 cheaper than other auto shops and for that tuffys has just gained a new customer for when things dont go well. Thanks art
— Cameron E., Wixom, MI
Service is always impeccable. Quick repairs be it minor or major. Its hard to find a auto repair business that gets it right the first time. This is true with Tuffy in Walled Lake. Theres a reason Arts Tuffy has garnered so many awards and articles over the years. Our family has had all of our vehicles preventative maintenance or repairs performed here (8 vehicles) in the last 13 years. Always respectable to customers. Quality work here folks.
— Dan A., Wixom, MI
I am a young black male that works in walled Lake. Most of the time when I walk into an establishment out here, people look at me like Im a troublemaker or some sort Which makes me feel uncomfortable.. but NOT Art the owner of Tuffy. Art was professional and polite from the beginning.! He made me feel comfortable with leaving my car with them. I got my car back in a reasonable time and Im not going to say the price online but I will say, Im going to recommend this place to all my friends and I definitely will be coming back.!!. I loved the whole overall experience..Dave was A Nice Guy Also.! P.S I called Kenny's Lakes Area Auto Experts its a Car Shop in Walled lake 3mins from Tuffy. I Didnt know what was wrong with my Car At First. So I Told Kenny what was going on with My Car over the phone.. Kenny told me he Has to charge me $100 to see Whats Wrong with my Car...BUT when i called Tuffy, I told Art what was going on with my Car And Art Told me for FREE what was wrong.He didnt even have to tell me that information for Free.. Which just Shows That Art isnt Just out for your Money.!.Another reason why I will be going back to Tuffy.! Dajuan = )
— Dajuan J., Walled Lake, MI
Thank you Art and your whole team for taking excellent care of me and my car.
— Haifa Z., Wixom, MI
I've been going to Tuffy for 20 years now. I refer everyone to them. Art is one of the most amazing man I've ever met. If the world had more Art's it would be a winderful place. Thank you to all the mechanics, office personnel and the entire staff. As you can see why he has a 5 star rating. A true genuine good hearted man!
— Kirk T., Walled Lake, MI
I've been going to Tuffy for 20 years now. I refer everyone to them. Art is one of the most amazing man I've ever met. If the world had more Art's it would be a wonderful place. Thank you to all the mechanics, office personnel and the entire staff. As you can see why he has a 5 star rating. A true genuine good hearted man!
— Kirk T., Walled Lake, MI
Been taking vehicles (personal and work) to Tuffy for years. Art, the owner, is fantastic as is all of his staff. A pleasure to go somewhere where people are in a good mood and do a great job (at a great price) for the customer. The full parking lot should be all the indication you need that they take care of their customers.
— Amy A., west Bloomfield, MI
This is by far the best experience I've had at an auto repair shop. Art and everyone there was kind, and did a great job on my vehicle. A new customer for life and will be recommending them any chance I can! Thank you!
— Staci B., BELLEVILLE, MI
We moved to Ohio - REALLY miss Art's great service - refer many of the people in my Michigan life to Walled Lake Tuffy - and often they ALREADY use Art's service! For years I brought one of my vehicles to Art - well many years - Art graciously thanked me for helping him make payroll - BUT it was TIME for me to BUY a replacement for my . . . very high mileage van!!
— Victoria W., West Chester, OH
Excellent service. Quick, Efficient, Good Quality with a reasonable price. David is really helpful explaining everything, answering all questions and doubts. Highly recommend auto service and will go there for future service definitely.
— Taining L., Walled Lake, MI
I always bring my vehicle here for any service. Fast, honest, reliable and affordable.
— Brad S., Commerce Twp. , MI
Art and his team are phenomenal. Top notch customer service and they get the job done right. I didn't wait all day for them to repair my car. I work down the street from Tuffy and we refer customers to him for auto servicing and repairs regularly. It was my first time taking my own car to Art and I will be back. Thank you Art and team!
— Kimberly DAB ., Detroit, MI
During my commute my breaks started going out, I called my brother Fred, who works here. I had it towed here and am so glad I did cause I kept putting my tires off due to money, they had 90k miles on them (never replaced), my brother told me they do tires too. The tire prices were cheaper than other places and they are better than the dealers plus new brakes all on a payment plan! David was great and very throughout explaining the cost breakdown. Im so grateful to Tuffy for doing amazing work quickly, keeping me & my 4yr old safe, working with me on the price and allowing me to do a payment plan, instead of an all at once charge! Thank you!
— Jessica C., Dearborn, MI
Such a pleasant experience. Customer service was excellent. They informed me of issues with my car that I didnt know existed (historical manufacturing issues) and how I can prevent them moving forward. I will be returning for all my car needs.
— Erika M., Waterford, MI
Art and his crew have been taking care of my vehicles for close to two decades. Not only is he one of the most honest people I know, he truly cares about his customers. He's never tried to talk anyone into fixing anything that doesn't truly need it, and has come to my rescue multiple times. You're one in a million, Art!
— Jean K., WIXOM, MI
I really appreciate their service! The amount of effort they put on my very old car is unbelievable, especially every time calling and informing about the service. Definitely, they are the best!!
— Rashmita M., Novi, MI
I really appreciate their service! The amount of effort they put on my very old car is unbelievable, especially every time calling and informing me about the service. They are the best for sure!!
— Rashmita M., Novi, MI
Consistently great service on my 2012 Subaru. Very reasonable prices for quality work. Art thinks hes funny but Im funnier.
— Joel H., Milford , MI
As a new costumer at Tuffy , I was very impress with the services I got along with how fest, considering I head seven costumers in front of me waiting. I want to say Thank you! Tuffy and I am so happy I maid the decision to stop by.
— GABRIELA N., COMMERCE TOWNSHIP, MI
Me and my wife are extremely satisfied with the auto repair that was performed on our vehicle by Tuffy-(Art and Crew). We were treated with care and respect. Our vehicle is 11 yrs. old and runs like it did when it was new!
— Dewain C., Commerce Township , MI
Art is a great guy and funny. They do great job and the cost is better than any where else. Take your car to them for the best.
— Jack H., Walled lk., MI
Art is one of the best people I have ever met. He is the best, bar none! If you do not take your car there for service, you missed it!
— PERRY M., West Bloomfield Township, MI
I am very pleased with how my car was serviced at Tuffy's. They did the job as quickly and thoroughly as possible while trying to keep the costs down. The only thing I wish Tuffy's would do is to get a larger parking lot.
— Melissa M., Walled Lake, MI
just a few words that cone to mind. Honest. Dedicated. Loyal. Hard working. Trustworthy. Done!
— Terri F., West bloomfield, MI
Art & his crew are very reliable & honest. He works with you on cost so no one is turned away. I wouldn't want anyone else to work on my car.
— Joyce B., Walled Lake, MI
I will never go anywhere else to have my car serviced. I know that when I take my car in they will service it professionally and at a fair price. I know that they care about me and my safety so I always feel that my transportation is reliable. I have never trusted a service establishment like Tuffy! They totally rock!
— Judy P., Commerce Township, MI
I took my Dodge journey to another repair man in the area and they told me it would be Friday before they even looked at it. I took it to Tuffys they fixed it, it was ready by 3 oclock that same day. I will definitely be taking my cars there for now here for now on. Great service!
— David B., Walled Lake, MI
Art and his crew are great! I've been a customer for almost 3 years, and I always get great service. His pricing is fair and staff is friendly. I have recommended him to many of my friends and family. Thank you, Art, I appreciate all your great work!
— Sharmayne B., Wixom, MI
After a local repair shop I patronized for the past 20 years gave me misinformation, I was determined to find a repair service that operates with integrity. I "googled" best vehicle repair and Tuffy Tire and Auto Service showed a 4.9 customer satisfaction rating! I thought, over 300 customers can't be wrong and started reading the great reviews. I then called and talked to Wendy to ask if they are really this good...one chat with Wendy and you'll know you're in good hands. I went today and I'm happy I did. Not only are the employees great, but the customers are kind too! This speaks volumes to the overall environment and positive reputation. Art and all of you are awesome and I'm "putting this in my book!" I'll return and I will surely make referrals. Many thanks! Karen
— Karen L., West Bloomfield, MI
Tuffy of Walled Lake will always be my first choice above all others for car repair. They have helped me over ten years and I honestly feel blessed to have them in my life. Art and his team have gone above and beyond in ensuring my vehicles have been diagnosed, discussed with me, and fixed, so I may get back to work as soon as possible. They even loaned me the TUFFY TRUCK to get myself back and forth to work. I don't know how I could have ever kept employment or made it back and forth to the hospital when my son was injured without them. I am so grateful for being a customer of theirs and highly recommend this company for any automotive repair. This review is only a small chance to thank them for all of the help and compassion they have given me in my time of need. It has motivated me to be a more generous and kind person. Thank you Art, Wendy, and all the team.
— LeeAnn h., Novi, MI
2 thumbs up been there when I needed repairs on my truck keep up the good work
— Joy F., Milford, MI
Thanks Art great job. Tell Mark the Z71 package has Rancho shock and struts.
— Mitch S., Farmington Hills , MI
Im not sure words can explain what kind of people are at this place. The hearts and care these people put towards you and your car are beyond exceptional. Wendy and art are tremendous they not only helped me out while being at my whits end they fixed my car and touched my heart that there are businesses in this world who care more about there customers aka familys I will always bring my vehicle here and anyone else I could send god bless you all
— Dave A., Vowell, MI
Great people,Art knows his business.Appreciate the personal touch and hospitality!Be back and told others.Honest and real is great to know still someone out there !!!!!
— Steve G., Novi, MI
Tuffy of Walled Lake is hands down the best, fixed my sons trans pan gasket on his Chrysler 300 and has been running like a champ ever since. Thanks you guys for the great work and warm & kind customer service.
— Mobile Suds Car Wash M., Novi, MI
Art Rott's customers love him. He's fair and honest. The work is done well. I have recommended Art and Walled Lake Tuffy to friends and family without hesitation. All of them have been pleased with the way they were treated.
— Dean W., Walled Lake, MI
ABSOLUTELY SUPERB SERVICE!! Tuffy has been my sole car repair center since 2012. I am completely satisfied with their services and will continue to use them well into the future.
— Char E., West Bloomfield, MI
Hi my name is Dori, when I took my car to Tuffy's it was running so rough but now that Art and the crew took care of my car is running like new. I really appreciate their hard work and dedication. I ll no longer go to just any old mechanic Tuffy's Pontiac Trail, Walled Lake are doing all my repairs. Thanks Again Guys Dori Grier
— Dorl ., Detroit, MI
Art & the people at Walled Lake Tuffy are the best. They are honest & dependable. If they tell you something is wrong with your vehicle & it will cost this much to fix, you can take it to the bank that that is the problem & that's what it costs. I have never been given a wrong answer.
— Carol M., Shelby Township, MI
I had a great experience with my last repair at Tuffy. I had to wait to get the car back a day later than expected, however Art made sure that I had transportation home the night I dropped it off and Wendi made sure that I had transportation until the car repair was finished and ready to pick up. And that's why I continue to return as the service is great, I get an honest and reliable diagnosis and they are are genuinely nice people working there.
— Lynn R., Walled Lake, MI
Thank you Dave and Wendy for taking care of brake overhaul on my mother-in-laws car. Even with having to track down parts everywhere, you got it done with care. I was told Id have to show up early to get service, I thought Id be safe showing up a few minutes early, there were 8 people already in line.. That is when I knew they would do a good job.
— Steve T., Commerce, MI
Everyone was extremely friendly, honest, professional, and trustworthy. They even gave me a ride home when I had to leave my car overnight. They put my mind at ease & I'll be back next time I need some work done. :)
— Catie C., Novi, MI
Always top notch service and you get to actually talk to the owner himself. It's a great place and all are very friendly and knowledgeable.
— Bill K., Wixom, MI
Just got back from getting my oil changed and tires rotated. Once again I am glad I chose this Tuffy to have my car serviced. I feel I can trust them to do the job and not cheat me. It is very hard to find honest repair. I have no complaints and will be back when I am due for new oil. At 68 I have been around the block a few times (but not as many as my friend Flo who is 101 and still driving).hx
— Richard ., Wixom, MI
Just got back from getting my oil changed and tires rotated. Once again I am glad I chose this Tuffy to have my car serviced. I feel I can trust them to do the job and not cheat me. It is very hard to find honest repair. I have no complaints and will be back when I am due for new oil. At 68 I have been around the block a few times (but not as many as my friend Flo who is 101 and still driving).
— Richard ., Wixom, MI
Just got back from getting my oil changed and tires rotated. Once again I am glad I chose this Tuffy to have my car serviced. I feel I can trust them to do the job and not cheat me. It is very hard to find honest repair. I have no complaints and will be back when I am due for new oil. At 68 I have been around the block a few times and with fully synthetic oil I can go a few more times!
— Dick D., Wixom, MI
Professional service! I will strongly recommend to my friends.
— Qingsong Z., Walled Lake, MI
Had an unexpected breakdown after moving to the area. They were accommodating to me not being able to pick it up for several days. They let me pay half up front and half in a month for no extra charge. Car works fine, and has a lifetime warranty for the parts they replaced! They threw in a free oil change to boot. Great customer service.
— Brad G., Canton, MI
Always great service and fair prices. Art and team are fantastic!
— Dan L., Wixom, MI
I love Art and his great team!
— DAVID O., West Bloomfield, MI
As a new customer I was very happy with the personalized service I received. Joe was able to fix my truck and get me back on the road very quickly. Everyone was very friendly.
— Sherry S., Walled Lake, MI
The service here was incredible, they were able to get my car in and out in a day. They also saved me 600.00 on fixing my cars exhaust. Instead of replacing the whole part, which would have cost me 800 they took out what was damaged replaced that and welded it. I'm glad they went out of their way to save me the money. This is why I go to them when I need something repaired because other places seem to want to go out of there way to find ways to charge me more money.
— Chrstopher P., Milford, MI
I live a couple cities away and drive to Walled Lake, just to come to this Tuffy Muffler shop. It's well worth the drive! Have been coming here for 14 years. Art the owner is a great guy. They are honest and very reputable. Repair prices are reasonable, and I love and recommend these guys!
— Lorri W., Keego Harbor, MI
I had a wonderful visit yesterday at Tuffy Walled Lake. Price was very reasonable and although my wait was a bit long Art and David kept me company and made sure I had an enjoyable wait :) Thank you!!!
— Emily A., West Bloomfield, MI
Long story short. They were honest, helpful, and helped me to feel assured that my car was in great hands. The free diagnostic is just a bonus. This is a great company and the owner and the employees are exceptional. Im very grateful to have them near my home and they have a lifelong customer in me. Thank you for all your help and Wendi is the best.
— Tailore M., Walled Lake , MI
Great service, great people. I was really pleased with the work done in my car. I definitely recommend this place.
— Adriana G., Farmington Hills, MI
Great service, great people. I was really pleased with the work done in my car. I definitely recommend this place.
— Adriana G., Farmington Hills, MI
Art and his team fixed my car quickly and with great care when it broke down in Michigan while I was in town for Thanksgiving! He helped me coordinate the repair, payment, and pick-up from out of town andi couldn't be more grateful for his attention to detail. Thank you!
— Aaron L., West Bloomfield, IL
Ive been using Tuffy for many years! Art, the owner is a great guy! Very honest! Does a great job and keeps my vehicles in great shape! I feel confident knowing that although I drive older vehicles, they are safe because Art and his staff of GREAT mechanics, do a wonderful job! Highly recommend!
— Terri F., West Bloomfield , MI
What an awesome experience! Art was so patient and understanding with me and took his time explaining what was going on with me car. He even sent pictures to me when I couldnt come in to see for myself . Really appreciate the time he took to make sure I was well informed. The other members of his crew that I met were extremely kind and helpful as well. I will most definitely be bringing my vehicle back for any and all future needs!
— Meghan B., Wolverine Lake , MI
I am very pleased with the service experience that I received, this was my first visit, and will return, and recommend them to others.
— Eric G., Westbloomfield, MI
Been a customer for years! I have and will continue to highly recommend! Always fair, honest, timely and priced fairly. Truly EVERYONE there cares! Thank you for always keeping me safe and secure on the road!
— Terri F., West Bloomfield , MI
LOVE my Art and the crew! Fixed my moms breaks! No BS just AWESOME service! Now for the Subi!!!
— Hope J., Commerce, MI
I trust Tuffy beyond all expectations. They are extremely knowledgeable about all cars; if something needs repair, you can trust them with their assessment. Art, the owner, will go out of his way to accommodate the customer. He is extremely trustworthy. When he is not available, I ask for Wendy who knows it all. She is very helpful and courteous at all times, no matter how busy they are. I have peace of mind knowing my vehicle is being properly repaired and I am not being charged for anything that is not necessary. They are the BEST, indeed!
— Trish D., Farmington Hills, MI
Art and his crew set the bar for 5 star service.
— Kenneth ., Wixom, MI
The greatest part about working with the team at Tuffy is how we can trust them to be honest about how they solve problems with our vehicles. Art & his crew are well connected and know how to find the best value in tracking down parts.
— scott l., Wolverine Lake, MI
I have been taking my cars to Art & Co. at Tuffy for about 10 years--these guys are the best! I trust them completely; if they tell you your car needs a repair, believe them!
— K.C. H., Walled Lake, MI
Tuffy muffler is most definitely my new place for repairs and maintaining my vehicle they are all inviting and when I brought my car In on the tow truck they had a bay waiting for me and their crew by far professional and friendly things that you look for in your day to day maintenance crew if I could give them a ten out of a ten hands down!
— Thomas Y., Walled lake, MI
Wendy and Dave were very helpful. I had a work van that needed service and when I arrived there were vehicles everywhere. I said to myself. I don't know if the work van will be ready in time. long story short they completed the work sooner then I thought. I thought they were very professional and I have been looking for a shop that I can trust to do good work. I hope this is the one because I'm tired of looking. Thank you for your service.
— Adam s., West Bloomfield, MI
From oil changes to car repairs, this the place to get the work done. Art Rott and his crew at Walled Lake Tuffy Muffler are exceptional, honest, and friendly. I forgot trustworthy. People line up outside in the morning before the door is unlocked and you will hear them talking to each other about how well they trust this place. Dealerships could learn from Art and his crew. So, go see Art. You'll be telling your friends about him. Just don't tell your dealership...
— Dean W., Walled Lake, MI
What more can I say! Art and the crew were the most professional shop I have Ever visited! I have a new home for ALL of my auto repairs. Only advice to anyone thinking of going: dont think about it any more. Just go down there! Your search for a new mechanic is over! Thank you guys for impressing the hell out of me!
— Jamie C., Carrick, MI
This is a "treasure" tucked in a corner that exceeds all professional expectations and is accompanied with honesty, stellar workmanship, reliability and integrity. Its ownership and staff are unparalleled. - - TD
— Trish D., Farmington Hills, MI
Always take all my cars to Art and go a team. They are honest and reliable.thank you for fixing my daughters car.
— Patty C., Wolverine lake, MI
Art and his team are the absolute best! I will never take my car anywhere else! Thank you for everything!
— David S., Farmington hills, MI
Tuffy in Walled Lake gives THE best service, very honest, reliable, and reasonable. I wouldn't trust any other repair shop.
— Joyce B., Walled Lake, MI
wendy was excellent help with warranty claim and prompt repair!!s she rocks !! and tuffy does too!!
— dr seymoure b., west bloomfield, MI
Best service in metro detroit area Great people to work with. They do great repairs at a very good price....
— Holly m., westbloomfield, MI
Art and his staff are wonderful!! Very friendly and they do not disappoint!! G. Clooney!!
— Erik K., Novi, MI
Replaced timing belt and repaired exhaust to my car. They did an excellent job and now it runs like a new car. I recommend this location for any auto care.
— Srini K., walled lake, MI
Art and his team are awesome! Super fair, honest and friendly. I would highly recommend for any of your vehicle needs.
— Reuben L., Novi, MI
I am going to this location since 1 year. People are very friendly and takes well care of their customers. Once they provided me a rented car and another time they gave me a ride to my home. I used to live 1 mile far but moved to Farmington recently and still prefer to go there.
— Chenna T., Farmington , MI
My friend & co-worker, Michelle B., has gone here for many years. She referred me to the shop and I'm so happy she did! Excellent customer service, pricing and work! I will definitely be referring all my family and friends.
— Sandra C., Wolverine Lake, MI
I love this place! People are very nice. As a woman I am hesitant to go anywhere for auto repair. But I will come back here! Their service is honest and fast. Thanks guys!
— Kari S., Novi, MI
best service in town.
— Harold D., Beverly hills, MI
Excellent service, excellent communication I am sure I made a good decision selecting you
— Alfredo G., Rochester Hills, MI
I cannot say enough good things about Art and his staff! I have always been hesitant when it comes to getting work done on my car, having been overcharged so many times before and never been given a full explanation as to what it was that was exactly wrong with my car. Not only will Art and his team tell you what is wrong with your vehicle, they will give you options as to go about fixing your vehicle so that it runs the SAFEST! Not only are they honest, fast and helpful, they treat you like family, and not the kind that comes over at Christmas, gets drunk and makes a scene, but the kind of family that takes care of one another! Today Art took care of me and my kids like no one else has done before, and I will be forever thankful to him for that! Art, Wendi and everyone here are the kind of people that you need to get your vehicle running right! I highly recommend them for all of your maintenance needs!
— Natasha G., Walled Lake, MI
For starters, Art is a first rate honest businessman who will tell you exactly what the problem is and make suggestions as to the best way to fix.The excellent mechanics will solve your problems for a very equitable price.
— Nick A., Wolverine Village, MI
I've got a 2003 Honda CR-V with 216,000 miles on it and I like to have an annual maintenance check done on it. Tuffy had a free maintenance inspection and I was able to get the needed repairs done at a reasonable price. Being open on Saturday really helped as the car needed to be kept an extra day. Thanks Art, Wendy and the crew!
— Pete S., West Bloomfield, MI
I looked and read all of the reviews and must agree that Art and Chris did an excellent job. I was totally impressed with all of the technical knowledge Chris has about my 2010 Malibu. I will definitely be back for future work on my cars. Thanks again.
— Walter B., Novi, MI
We do a lot of business with Art and his crew with great results. Good, honest, and pleasant to work with. Their hours are very accommodating and we suggest you give them a try if you haven't already, we're sure you'll enjoy your experience.
— Geoff B., Walled Lake, MI
NICE PLACE, PROFESSIONAL STUFF, OUTSTANDING LEADER!!!
— DAVID O., West Bloomfield, MI
I was very nervous coming in for the first time as I wasn't sure what was going to be needed to repair my car. I had been referred by a friend who was very happy with the work and the price and how they were able to work with her circumstances. She said to ask for Art. I didn't have to because he was in the office and took care of me immediately. I was ecstatic not only with the job they did, but the price and how quickly it was completed. I will definitely use them again and highly recommend them to anyone looking for someone honest, reliable and that does excellent work.
— Cheryl W., Wolverine Lake, MI
As always, Art and his crew have done it again! GREAT service and done in timely manner. Always happy when I leave there. This time Art gave my grandson two special race cars from his collection. Needless to say, my grandson wants to go back there "all the time"!
— michele b., walled lake, MI
It's so refreshing to go to an automobile repair facility feeling confident knowing the repair will be done right and not have wonder if they are doing things that don't need to be done just to charge you more money. What a gem this place is, I tell all my friends about it and if they're smart, they will come here when it's needed. The guy at the front counter is really nice, helpful and pretty funny-but not the funniest guy I know.
— Joel H., Farmington Hills, MI
Tuffy Muffler used to be my best kept secret for over 12 years. I guess the word and reputation got out. There isn't any auto repair that I trust more than them. I don't go anywhere else and neither do my friends and family. They are top notch!
— Judy P., COMMERCE TOWNSHIP, MI
Art, Mike, Wendy and all of the technicians at Tuffy Tire and Auto in Walled Lake are amazing. Art is in the "people" business. And, they also do excellent auto repairs. I have always been satisfied with their work and pricing, efficiency and customer service. This is a rare place. I'll never use a dealer again. I started by taking used cars there that I bought for the kids and now take mine there, also. HONEST, COMPETENT and FAIR. That's why Art has a faithful following and has racked up so many awards. Let's face it, whether you own or lease you're going to need an honest repair place. ENOUGH ALREADY! Stop reading and go experience Walled Lake Tuffy. Art and Mike are at the counter - be sure to tell 'em Dean sent ya and see what they say. These guys deserve to go viral.
— Dean W., Walled Lake, MI
This shop is TOP NOTCH! Art, Mike, and the team are super! Take your car here...you won't be sorry! I do all my "non-warranty" work here!
— David J., Strauss, MI
Awesome customer service with art. Both tuffys that I had business with took excellent care of me price wise and efficiently
— Jody H., Glenn's fery, MI
I was quoted over a 1000 dollars for my car to be fix @ Chrysler service center tuffy walled lake fix it for under 100 dollars and with polite courtesy, job well done thanks a lot tuffy walled lake I will refer everyone I know to this establishment thanks agian ART
— Damien Felton ., West Bloomfield , MI
— Nirmal N., west bloomfield, MI
You can get your car repaired a lot of places, but not many shops also repair your faith in humanity in the process. This is where to go for both. Plus, the waiting room is like a museum. You could almost be happy you had to take your car in for service.
— Laurie D., Farmington Hills, MI
great work Thanks.....
— Holly ., westbloomfield, MI
It's like the "Cheers" of repair shops. While they don't have a cold one waiting for you, they do make you feel like family and very comfortable with the services they provide. I take both personal vehicles and company owned vehicles to Art's.
— Tony C., Commerce Twp, MI
I rated you a "5" because...there was no "10" option. You guys are absolutely the best I've ever worked with.
— Wade M., Commerce Twp, MI
Just got back from getting my oil changed and tires rotated. Once again I am glad I chose this Tuffy to have my car serviced. I feel I can trust them to do the job and not cheat me. It is very hard to find honest repair. I have no complaints and will be back when I am due for new oil. At 67 I have been around the block a few times (but not as many as my friend Flo who is 100 and still driving).
— Richard D., Wixom, MI
Great owner and management- great service at reasonable rates. Have gone there for many years and wouldn't go anywhere else.
— Alice K., Wixom, MI
This place really has great service and knows how to help and treat their costumer's and their workmanship is of highest quality standards. Thank you Tuffy for your outstanding service.
— Clayton W., Milford, MI
What pros can I say that haven't already been said? Art is the ONLY person who will ever service my vehicles. There have been several times where he could easily have charged me for items or repairs not needed, but his honesty, integrity and commitment to his customers instead of his wallet prevents that from happening. I have been dealing with Art and crew for nearly 5 years and have never regretted a minute of it.
— Sean T., Wixom, MI
I have been dealing with the Walled Lake Tuffy shop for years. The quality of work is only exceeded by the professionalism and honesty of the owner. To clarify only doing what is needed to be done as opposed to adding on unnecessary work and parts, which I experienced at other shops. I have sent many of my friends to his shop, who is Art Rott.
— Larry R., Novi, MI
This was my second time going to this repair shop. Everyone was friendly nice. They explained what was to be done, they even showed me what needed to be done. They did an excellent job both times. I will keep going to this shop.
— karl K., wolverine lake, MI
This was my first visit at a Tuffy location. I worked directly with Art & Mike, and I must admit that my first experience here was great. The staff here is nice, and they provide great service. I will definitely be back for future car repairs.
— Matt S., Novi, MI
One of the best Car repair replaces I've been to. Very honest, understanding, patient and successfully traded in my vehicle, for repair! Interesting interior seating and they have a great sense of humor! Don't go to anyone else, this is a rare place in today's world.
— Brian H., Walled Lake, MI
The tuffy team is awesome. They have great customer service skills as well as a very knowledgeable repair team. Art is a true angel. He is into making sure that your car is repaired, and safe to drive. They have reasonable prices. I have taken my car here for everything. This is my repair shop. They treat you like family!!!! , Love them all Art, Mike, Wendy.....
— Leslie L., Novi, MI
Thank you Art and Wendi for a wonderful experience of excellent auto repair service. Both Denise and I are very much pleased with the performance of our vehicle. In short, you all will be our new brother and sister from two different mothers. Lol
— Kenneth J., Southfield, MI
Service is always great! There are payment options and if it means possibly saving money, they will actually recommend going to the dealership. My only two complaints - no appointments. It is first come, first served, but I always seem to get out pretty quickly anyhow. The second is the parking. They need more space. :)
— Nancy D., Milford, MI
This was my first time having work done on my car here .I loved my experience Art and his crew were great.I was in and out in a timely fashion.The price was great .I just moved to Walled Lake and I will continue to take my car there for work .I have been recommending this place to everyone and I recommend this place to you!!! bob w
— bob w., Lake, MI
This is the second time we have done business with this Tuffys. Mike and Art are very fair with the pricing and go beyond the call of duty to help people out! We will continue to go there.
— Dorothy K., Novi, MI
I highly recommended anybody and everybody that has an issue with their vehicle to bring it to the Tuffys in Walled Lake! Mr. Art is the man! He cares about the condition of your car just as much, if not more than you! He always have a positive energy about him that is contagious despite the kind of day your having. The rest of the staff follows his lead when it comes to high quality service, honesty and positive attitudes.
— Bobby B., Novi, MI
Art and his crew at Tuffy are akin to a community resource. You will always leave feeling better about your car and yourself.
— Jeff K., New Hudson, MI
Wonderful service everyone! Always helpful and straightforward about the problem which is hard to find these days.. my mom has been taking our cars here for years and we've never had any complaints, art and the guys are great people. I definitely recommend this place!
— Breauna D., Novi, MI
Excellent work and very honest. The staff was pleasant and gave several options as I needed a lot done. Highly recommend!
— Lucy T., Holly, MI
Best Service I've ever gotten from any Auto Service center
— Reginald H., West Bloomfield, MI
Keep an eye on Art. KEEP same faces & HAPPY. Please bank my coupons & Beware of dwarfs.
— Don M., W. Bloomfield, MI
I have had both my foreign and American cars serviced at Tuffy's for many years and have always been very pleased . Art, the owner, is honest and explains what work is needed. One of my cars is 16 yrs old and is still in great condition. At times he has convinced me not to do some minor repairs simply because it was not cost-effective on an old car. Good advice. Although it is a neighborhood repair shop, they can handle all the same repair and maintenance as the large dealerships. If they do not do certain types of work, Art will help you find a place that does. When I needed upholstery repairs, Art referred me to an excellent trim shop. Prices are very fair and much less than at a dealership. Recently, Art recommended a new fuel pump at a $600 cost. As a general rule, I get a"second opinion" for the cost of any services, non-auto as well as auto, over $300. Two dealerships quoted $1000. Alsos, I don't believe i have ever been charged for diagnostic service, even when I may not have any wok done. An added bonus at Tuffy's is the waiting room which is filled with automobile artifacts and fun memorebelia.
— David E., Commerce Twp, MI
They are always busy but seem to always accommodate! Great service and great people!
— Todd w., commerce twp., MI
I pass a plethora of repair shops and travel well over 20 miles to have my car serviced here at Tuffy Walled Lake. For the expertise and quality service I'd travel 20 more. There's nothing like Peace of Mind when it comes to my car. They care about not only your safety but your budget as well! I would Thank Mr. Art, but the Entire staff is Amazing. Thank you Tuffy Walled Lake!!
— Myles C., Oak Park , MI
Been a customer for years, they do great work. It is a great feeling to take a vehicle in for service and not have to worry about if it is getting done correctly. Great team of HONEST, hardworking people.
— amy A., West Bloomfield, MI
Art and Mike are great at explaining everything so that an average person can understand what needs to be done and why. Also, they do the initial diagnostics with no financial obligation to the customer. That's not something that is often found in car repair shops. Overall, I highly recommend this car repair facility.
— David F., Wixom, MI
Very dependable and considerate organization.also,very caring
— Melvin M., West Bloomfield, MI
I have been going to Art and Crews Tuffy for all most six years now. While I believe cars should last 100 years without any maintenance, I know they dont. When I have a creaked windshield I can trust my own eyes to see confirm it but when I have a compression leak I have to trust the mechanic. I trust Art and his crew. Recently I referred a friend after his trip to a local auto dealership said he needed a valve job for $1,500 so I sent him to Art at Tuffy. It wasnt the valves, he saved $700 and the car was fixed. Friendly atmosphere, low pressure and good work. Until cars last 100 years I recommend Arts Tuffy.
— Richard D., Wixom, MI
This was my 2nd time to get my car service done since I really loved my 1st car care completed by this store. They are awesome.
— Yoong L., Oxford, MI
Very dependent automotive repair garage, on time delivery of repairs, very courteous staff, complete diagnostic of repair and exact cost estimate.
— Alex L., West Bloomfield, MI
This place provides great customer service from the moment you open the door. They receive a lot of business but still find the time to treat each customer just as important as the last. I was there a few months ago and had some work done to my vehicle. If you're mechanically inclined or not, they'll show you exactly what's wrong with your car and even check for future problems, helping you feel comfortable about the work that's being done. It was going to be a long wait, Art without hesitation and any idea where I lived offered me a ride home while my car was being worked on. I came back again just a few days ago for some service that needed to be done on my vehicle and will continue to do so for many years to come. Thank you Art and everyone at Tuffy for your great service!
— Chris W., Novi, MI
It's such a joy to deal with an organization that understands customer focus. The waiting room isn't big or fancy, but Art is an honest businessman ~ sadly, a rarity these days ~ who doesn't try to upsell you or make up reasons to fix things that don't need fixing. Been coming here for years and will continue to do so.
— Jean K., Wixom, MI
Art, Mike and team are incredible...Always top notch service. Best repair center in metro Detroit....Thanks..
— Daniel S., Walled Lake, MI
I can't believe this! An oil change, tire rotation, and inspection for only $20?! I didn't mention the bad oil leak I'd been noticing, hoping the mechanic would find the cause. Art brought me out to show me where my oil was leaking, due an issue with the oil plug that was messed up at the previous shop. They mechanic fixed it and sealed up the area tight and there wasn't a drop in my driveway the next day. I only wish I would have brought all of my cars here! They guys and gal were all very friendly and honest, and I got really good vibes overall. I knew my car was in good hands. Clearly I'm not alone, because the parking lot and showroom were packed.
— Amber A., Commerce, MI
Art and his crew are the best, very honest and when they say car will be done it is. The prices are they charge are great. Thanks for everything Art.
— Michael R., Commerce, MI
LOVE this Tuffys. I don't know where to start with my kudos. Just love Art, Mike and everyone. Service is great and they've been taking care of me for years now and to make it even better - walking distance from home. And I'm talking a couple blocks!
— Bethany M., Walled Lake, MI
Today I met Art for the first time. The man went out of his way to help with my car issue, but more important than that he showed that truely believed in satisifing the customer and carrying through on his commitents. My only regret is that I did not meet Art 30 years ago when I moved out here. Right now he has a new satisified customer, and once again I thank Art and the folks at Tuffy very much.
— Jim C., commerce twp, MI
If I could put a 1000000000000000000000000000000000000000 stare instead of a 5 star I totally would!!! I love Art and the family and the crew already and I haven't even met any one except awesome Mike ( very awesome himself also very knowledgeable and friendly) he helped me and my daughter out like I would never imagined I am a single mom of 3 on low income and I have almost 2000 of work on my car I needed done. I get buy by day to day, i could never afford that not even close. So Art worked it out and got everythibg fixed on my car. Now we can drive on the roads feeling safe thank u ART!!!! I would definitely hang u on the wall lol hahahaha. And on the phone he was awesome I felt like I was talking to my uncle or someone close to me. He made everything so comfortable so fun!!! I have told everyone I meet about this place!!! He also calls to check up on u and the car. I mean I've never had a macanic call to see h I would the work went... like WOW!!!! Right!! Wow. Art is truly amazing!!! I can't say it enough!! When u walk into the shop all u can see is awards after awards and then u keep walking in to the right was a newspaper that artic as long about Art donating his live (or kiddy, I don't remember which part) but he donated it to his songs best friend of 5 years's mom. Just wow is art man is amazing!!! I'll never go anywhere ele for my car needs ever even if I move to a different country!!!! I'm a lifer here !!!!
— Rachael H., Northville, MI
Art and his staff are great!!! I am a single Mom, expensive car repairs are never in my budget. When my rear brakes went bad and the fronts weren't far behind, I knew I needed to do something quickly, so I went to Walled Lake Tuffy. I have been to this Tuffy location twice, and both times was dealt with honestly and fairly. The owner, Art, is not only friendly and funny making your visit enjoyable, (when otherwise you would be stressed about car repairs and costs,) but is kind and understanding as well. He helped me with transportation back to work and home and assisted me in finding an affordable way to pay for my car repairs and get my vehicle safely back on the road right away! On top of this, he threw in a free oil change, wipers and a coupon book! Art and his staff know how to do customer service right! Thanks guys!
— Michelle D., Walled Lake, MI
We have had our cars serviced at Tuffy for many years and have always been highly satisfied with the service. We have always felt completely confident in the work they do and in the knowledge that they don't recommend repairs that aren't needed. Art and his mechanics are personable and professional, and I will continue to rely on them to keep my car on the road.
— Leslie R., Wixom, MI
I was housesitting in Bloomfield when my alternator decided to die. Living in Oxford, it's a 45 minute drive. After looking up auto shops near me, I found Tuffy. And after looking at their reviews I was sure this was where I needed to take my car. Art and mike were super honest, and willing to make payment arrangements for me. Obviously, this is never what anyone wants to happen. After getting the alternator and battery replaced, I drove home. A few days later my car died again. I was able to get it towed back to Art and he told me my alternator belt was too big and wasn't pulling enough to charge my battery. He then investigated further and said I needed a new radiator can't and cap. I drive a 98 Honda Civic, and the bolts on the radiator were so old they possibly would have to get a whole new radiator. He was able to get it off, but it was cracked and was leaking from 3 of the 4 corners. I had some previous overheating problems, so I knew something was wrong. Honestly, this was the best experience I've had with an auto shop. He was fair, honest, and even showed me the melted fan and cracked radiator. They ended up delivering the wrong type of fan for my car.. So Art got me a rental, on him, until my car was ready to go. I will recommend Art and his team to anyone. You will not be disappointed!
— Jessica B., Oxford, MI
I will take my car no where else. Art's word is gold and his honest excellence is evident throughout his operation.
— Wade M., Commerce Twp, MI
Outstanding service - and more to the point, service with a smile. When you are as un-mechanically inclined as I am, that makes a huge difference. Go into the store on any day and you will find not only new customers like myself, but "old timers" who have obviously been coming back for years. It is easy to see why. Not only was the service fast, but the man at the front desk was unfailingly courteous and answered my questions completely and in an easily understandable way. (Also, I have to add, the interior decor of the front waiting room is probably the most fun that you'll ever see in an auto repair shop. If you have to wait while your car is worked on, this waiting room is about as amusing as you could hope to preoccupy your time.) Anyhow, great place, great people, solid work done fast. You really can't ask for more.
— James E., Walled Lake, MI
Art and his team took excellent care of me and my car. I will be returning for more excellent service!!
— Sue C., West Bloomfield, MI
I took my Nissan in to be repaired and I got way more than what I asked for. Art and his staff were very knowledgeable and very understanding. They didn't treat me differently being a woman. They educated me on what was most important to be fixed on my vehicle. They didn't take advantage of me but were very kind gentleman. Great prices, very affordable. I already recommended two co-workers to them. I will NEVER go anywhere else. My car rides as if it's brand new. Thank You Art & my new Tuffy Walled Lake Family!
— Tyesha H., WIXOM, MI
These guys are first class! Very friendly, honest and knowledgeable. I highly recommend taking your vehicle to these guys for any service needs!
— James R., Pinckney, MI
Great shop, Great people. They know what they do and they treat their customers like family. I have never gone though an bad experience during my 2 year business with them and have saved hundreds of dollars for free oil changes, and wiper blade changes as well as avoiding unnecessary charges. Way to go Tuffy Walled Lake!
— Al M., Novi, MI
I always bring my cars here for repairs because I trust Art and his team and they have a great reputation. My vehicle issue was not easy and we thought they had it fixed. Unfortunately, it turned out to be something different. I brought the car back in and they repaired it and gave me some $$ back from the original charge when it was found not to be the problem!
— debra f., milford, MI
Art and his team is professional, kind, and courteous. I actually look forward to getting work done on my car now! Just sitting in the waiting area is an entertaining experience in it self. Most importantly Art is honest and you can trust you to give you the best deal because he will treat you like family.
— Nkrumah H., Wixom, MI
Rest assured. You and your care are in good hands. This shop is just excellent. I would recommend it to every one concerned about their car and economy as well as my friends.
— A M., Novi, MI
Rest assured. You and your care are in good hands. This shop is just excellent. I would recommend it to every one concerned about their car and economy as well as my friends.
— A M., Novi, MI
Recently just moved to this area and with all the positive reviews, I had to check it out myself. I was completly satisfied with the services that was provided to me during my visit and along with the honesty that was given within the concerns of my car. The humor and friendliness that was presented by the staff gave me a feel to trust them, along with noticing their interactions with other customers that have been going to this place for years. I will be returning.
— Jessica T., Wixom, MI
I recently moved to this area and found this place on google through great reviews and had to check it out for myself. I have to say, the staff was very friendly and professional. I noticed how there were long term customers that were coming and going and I loved how honest the staff was in explaining what was needed to be done with my car. My car had a rattling sound from a lose metal piece that had lost its place and they had temp. fixed it for free which was very generous. You can tell these people have a lot of dedication in doing their job but can also throw in some humor and fun into it. This will be the only place I go to since its near my place and I feel I can trust Tuffy's when I have a problem with my car. Check it out for yourself, you wont be disappointed.
— Jessica T., Wixom, MI
Art Rott provides the best and most honest service you can find anywhere. I've been taking my cars to Art for years now--including an Audi allroad, a VW GTI, and a Chevy pickup. The cars always run better after Art's team works on them. I've sent family members and friends to Art's shop, and all of them have been extremely happy with his service. He has my highest recommendation.
— Ray K., Novi, MI
I received great service!! When I couldn't leave my car for the night; they got me a rental car. Art was great and was willing to work with my budget.
— James A., West Bloomfield, MI
I cannot say enough about the wonderful service and honesty I received while getting an oil change.
— Gail C., Walled Lake, MI
Had a couple of axles done on my Subaru the other day. The service was great and very quick. By listening to Art help out customers, you could tell he had the customers best interest in mind. He is also pretty funny. Well maybe just funny not so pretty. Thanks
— John R., commerce, MI
Yesterday was the first time I met ART at tuffy auto service as soon as I walked in I was treated like family , ARTS staff are the best at what they do, My truck never ran better I was going though a rough time in life and found art I will send everybody there, they KNOW HOW TO DO QUALITY WORK, at a great price , and you feel at HOME.
— TODD L., WALLED LAKE , MI
A great, honest, hard-working team and so close by. Fair prices, reliable service. There's a reason they are always busy!
— Sharon W., novi, MI
Went in for an oil change, came out much poorer with a brake job, transmission flush and power steering fluid...but I'm a happy customer! The flex hoses were shot and brakes on their last millimeter. Art and his guys saved me from what could have been a very ugly situation had my brakes failed. This place gets it - do a good job for an honest price, and people will come back.
— Jean K., Wixom, MI
I have been taking both mine and my wife's car to Art for several years now. He and his crew are the ONLY 'wrench spinners' I trust. If it ain't broke, they ain't fixing it! Art will work with you on paying for the repairs needed and backs up everything he says. I recently drove from Michigan to New York for my mothers funeral and asked Art to give my 12 years old car the once over. He guaranteed it would be fine and would make the trip there and back, and if not, he'd come and get me himself. Sure enough, my car drove like it was new and got me there and back. I trust ART and his crew, so should you!
— Sean T., WIXOM, MI
took my car into tuffys for some help on my breaks. at the end of the day. I needed new ones. the guys at tuffys are great. art is super helpful and very friendly with his customers. I'm super happy with there job well done and thankful for there competitive pricing. thanks again tuffys for a job well done. Scott F.
— Scott F., novi, MI
THIS PLACE IS THE BOMB!!! I have been in sales for 35 years and appreciate good customer service. Well, Art and his crew are top shelf! I had Jerry come out to the waiting chairs and sit down with me for 10 minutes to explain the problem with our AC on one car. Then next visit Art calls my cell phone while I am working on my computer across the street waiting for oil change and transmission flush and he states, " Our transmission machine is acting up so I don't want to have you wait a minute more so bring it back in when you can and the oil change is on the house". I will be back for any issue for any of my vehicles as long as I live in this '90 days of good weather/year state'. God Bless America
— Thomas M., Orchard Lake, MI
I came to this Tuffy's crying today, because I had been pulled over for my exhaust being too loud, and I got an estimate from Mufflers and More for $1047.20. I support myself on minimum wage and could never afford that. I talked to Art and Mike, and they had it fixed for $227.60. That is less than a fourth of what I was going to have to pay. This service has been such a blessing. I could not have asked for a better deal.
— Savannah M., Wixom, MI
We drive quite a distance to get our cars service by Art. There simply is no better place. Honest, talented, and competitive!
— tobias l., berkley, MI
This is the best auto repair shop I ever used. They are honest, never push and always give you suggestions or options that you can very comfortably choice. good repair job, plus they give you free oil change for most repair job. I will certainly recommend it to my friends. Thank you, Arts.
— Kevin G., Wixom, MI
MOST honest, compassionate, caring service I have ever seen anywhere. You know you can trust everyone. Excellent in every way. You are treated courteously, with respect, and you can know with complete certainty that the mechanics and technicians are knowledgeable. It's a small business that has just such a personal feel. The owner is absolutely wonderful and takes time to get to know his customers. You just don't get this kind of treatment anywhere else. I've been to a number of different shops and services, but from now on this is the only place I will ever go.
— Raluca S., Ypsilanti, MI
Never had a bad job here.
— Zachary B., Wixom, MI
This place is great!
— Elizabeth S., Commerce, MI
Excellent customer service and performance. I had an overheating issue with my car and they allowed me to pay half the cost upfront and the other half a couple weeks later (all while giving me my car before the entire amount was paid in full). They also paid half for me a rental car during the time my car was being serviced. I HIGHLY recommend this location. VERY helpful!
— Monea W., roseville, MI
Been taking my cars to Art and his crew for years; too many stories to tell, too much money saved to calculate. Bottom line: Art and his team know that quality of service to their customers is just as valuable as quality of service to the vehicles. I care about who I give my business to, and the Walled Lake Tuffy team earns it every time. Every. Single. Time.
— Katherine D., Wixom, MI
Without a doubt best customer service I've ever recieved anywhere. Art the owner was the real deal. On first arrival I couldn't help but notice the customer service rewards and all the other accolades. I wasn't there for 5 minutes, and that was all it took for me to realize the accolades were there for good reason. I got an oil change that was 20 bucks and after art handed me the invoice he told me have a good day, walking out not realizing I haven't paid anything he said hey how much did you pay today? I looked at the on voice and it was zeroed out and he gave the oil change for free. Awesome service and I'll definitely be going back for all car services. Thanks art and the crew -"Missouri"
— Stephen B., Wixom, MI
Great service every time.
— Tene T., Walled Lake, MI
Walled Lake Tuffy is the best!!! I just want to mention how accommodating Art the owner is. I had my car in service and did not have a ride home. Art not only dropped me off but had one of his guys pick me up the next morning when my car was completed. He went above and beyond. I just want to say "thank you" I have told all of my family and friends about the A-1 service I received. Thanks again Art you "rock"!!!!
— Candi C., Walled Lake, MI
I have been going to Tuffy for all my Auto needs for about 13yrs!! I follow Art from Northville to Walled Lake, Art, Gary and the guys are the greatest.. They have worked on every car I'ved owned. I would take my car any where else. I now live in Fowlerville and drive all the way to Walled Lake just so I know the job will done RIGHT!!! Liked: Service, Value
— Faun F., Walled Lake, MI
Come see Art!!! He runs a professional, trustworthy, and reliable shop. He will treat you and your vehicle GREAT!
— J Whitty W., Walled Lake, MI
Amazing I will not go anywhere else...ever! The honesty, integrity and care that I receive is award winning. I moved back to Michigan 4 years ago. I found Tuffy through a friend that has been going there for many years. They have done everything from oil changes to complete repair. They even told me when I needed to get rid of my car because I was going to need major repairs instead of taking my money for those repairs. I would trust them for any service and have referred everyone I know just like my friend referred me.
— Walled Lake Resident R., Walled Lake, MI
Best Service Center Around Service was great, they took my car in right away and I could not be happier with the quality of the work. Art was very friendly and offered a very good price. I would highly recommend Tuffy Auto Service in Walled Lake, it is the only car service center that I will go to now.
— Walled Lake Resident R., Walled Lake, MI
Best Repair Shop Around Most of my life I thought the words "fair" and "mechanic" created an oxymoron...until I met Art at his Walled Lake Tuffy Auto Service Center. I used to dread having to bring my vehicle into a shop, either for an inspection, an oil change or a specific mechanical problem - because I just KNEW I'd have to endure the up-sell of the century. Art completely dispels my formerly held belief system to the degree that I am confident and certain that when I take my car in to his center...it will receive the greatest attention with the utmost care and consideration - and I'm positive I'll NEVER have to pay for something that was unnecessary. Knowing very little about automotive-related matters, I'd always been an easy mark, but knowing I have Mr. Rott on my side is a genuine relief. I cannot recommend him or his shop highly enough! I know dozens of people that will not take their vehicles ANYWHERE else and some that drive over 100 miles to have Art and his staff attend to all of their mechanical needs. ON A SIDE NOTE: If you know anything about phantom bloggers or peoples' writing styles in general, it is clear that the negative reviews seen here are ALL submitted by the same individual; one that obviously has mental issues that a master mechanic could not even attempt to repair. Whomever that person may be and as insistent upon driving his or her message to the top of this review page daily as they are - they really ought to seriously consider thumbing through the Yellow Pages to select a competent therapist from the Professional Psychological Services section, and then, by all means, call them immediately! It might ease their pain a bit. And...this way a wonderful man with a good heart and talented mechanical skills (Art Rott) won't have to waste a minute longer concerning himself with bogus reviews by a lone oddball. Show less
— Walled Lake Resident R., Walled Lake, MI
Wonderful Service I have been getting my cars serviced from Art at Tuffy for more than 10 years. The service is always great, I never feel like I am being sold "more" than what I need and everyone there is always friendly and warm. I can drop my car off and know that it is in good hands. That is a great feeling for a woman who knows nothing about cars or servicing them.
— J L., Walled Lake, MI
The only place I trust to fix my car. I have been going to Tuffy in Walled Lake for a few years now. I have not been living in the area very long and I have been to other auto mechanics before I found Tuffy. Tuffy in Walled Lake is the only place I will go to now to get my car fixed. I dont care if I move 50 miles away I will still go to Tuffy. whats nice is that their open on Saturdays.Thats important to me. Art is the nicest guy you will ever meet. Everybody there is very nice! It was really hard for me to find an auto mechanic that I could trust. Well I found one...and thats Tuffy in Walled Lake MI. Nobody works on my car except Tuffy!!
— Michael M., Walled Lake, MI
someone I can trust I was at this auto shop a couple of years ago and they did a great job. But due to the location, not being convenient to my home and work, I've tried a couple of other places to get my car fixed. Its been awful. So, even though it was out of my way, I've I went back to this tuffy. I'm very happy with the quality of work and service I've been given each time. When I goggled this tuffy to get the phone number, I was upset to see the bad review. I can only say that my personal experiences with this auto shop taking car of my aging cars has been all good!
— Vicki V., Walled Lake, MI
A Rare "Trustworthy" Shop I have nothing but good things to say about my 1st experience with Art and my mechanic at this particular shop. I even tested my mechanic. He didnt try and sell me something I didnt need and that is a very rare occasion these days. I observed Art at work while in the waiting area for a little over 2 hours and had nothing but admiration and respect for the way he ran his business. I saw him lose money on a job with a smile and donate nicely to the Walled Lake school rep that came in with the same smile. I see these con artist posts and find them hard to believe. Sad. If this sounds cheesy - so be it - Im just a fan of seeing good old fashion integrity on the job. Nice job on the truck too!! ~
— Kevin K., Walled Lake, MI
Honest, EXCEPTIONAL quality of work, integrity, fair pricing...AMAZING! (For years!!!!) 5 stars is not enough for this place! I have been a LOYAL customer of 6 YEARS because Art and his staff have been loyal to doing good, honest business with me and exceptional work on my cars. I have paid upwards of $15 extra over insurance coverage to have my car towed to THIS Tuffy because 1) Art has very competitive prices, often a little below other (less reputable and service oriented) providers in the area (he has saved me SO much money!), 2) he employs top-rate mechanics, and 3) has ALWAYS been straight with me on what needs to be done now, what needs to be done soon, and what would be a great thing to do when I can afford it and WHY!!!! How many people can RAVE about what a great mechanic they have and how much you TRUST them? I reccomend this Tuffy based on Art and his staff to ANYONE who needs as little as an oil change and as much as a transmission repair. No one touches my car but these guys, and nothing you could say would change my mind.
— Kat K., Walled Lake, MI
Great Shop! This is an excellent shop. They don't try and sell you anything or fix problems that you didn't come in there for. Art has been very reasonable on issues of cost and I've personally seen him do nice things for customers because it's the right way to do business. I've had 4 or 5 things done there from brakes to engine work and been completely satisfied every time... and who doesn't want that!
— L E., Walled Lake, MI
Tuffy/Walled Lake is the BEST! Just thought I would weigh-in to say that I have been a customer of Tuffy/Walled Lake for years, and it is the best auto service/repair facility I have used. I have had my cars, and cars driven by my wife and my kids serviced ONLY by the guys at Tuffy for the past 9 years. They were the only mechanics I allowed to work on my Corvette, and I never had to worry that my son or daughter would get stranded with a broken-down car. I trust the guys at Tuffy with the lives of my family. Their prices are fair -- much better than you would pay at a dealership -- and the parts and work are first-rate! Most importantly, they treat you with honesty and dignity.
— Jerry J., Walled Lake, MI
Tuffy Is The Best I love going to Tuffy in Walled Lake, I moved to MI in 2007 and when I got here I needed an oil change after moving. As a female. I check around the area just to see what each place looked like just based on extretior and location. I went into Tuffy, Art greeted me and was very friendly and has been everytime I have been here. He really takes care of all my cars anytime I needed something. He does have a very professional place and warming waiting area. As waiting I read all of his awards and thank yous that are posted everywhere that he is truly proud of his services with his staff. I also am one of people that was worried about how am I going to pay for this at once to get my car out, He absoutly took care of me. I have saved so much money even on the first time my oil change was free and he didn't even know me. To this day, I can make payments when my finanical situations are availble. I have been a loyal customer and will continue to do so along with referrals let alone that I can walk into Tuffy at anytime and all the staff can greet me by my first name most places can't do that. THANK YOU SO MUCH ART AND CREW!!!!!!!!! ITS GREATLY APPRECIATED. for those of you that are rating this poorly I really don't believe you because Art and crew is very heart warming and strong business that will take care of every customer.
— M E., Walled Lake, MI
Excellent Service - Trustworthy Technicians I recently took my 2001 BMW to the Tuffys in Walled Lake for service. I bought this car last April and it's been one pricey repair after another. I was told by another service center that I had several expensive repairs that needed attention, and I wanted a second opinion. Tuffys confirmed that most of the previously quoted repairs were necessary, then they worked with my extended warranty company to get as much covered as possible. Even after getting several items covered, I still owed about $1800 out of pocket. I was overwhelmed by the amount, but they were happy to let me make several payments over the next few months so I could have the work done and drive a safe vehicle. My entire experience with Art and Pete was positive. I cannot speak for the few negative reviews on this website, I can only attest to the experience I had, and based on that, I'd refer everyone to this Tuffys. I believe they gave me the best price for the work done, as well as throwing in a free oil change (which can be quite expensive on a BMW), and by giving me the option of making payments, allowed me to get the work done. I'm presently laid off from my job and could not have afforded it otherwise. Regarding some of the emails suggesting that the excellent reviews listed on this website are fakes, I absolutely disagree. As a customer who stated I was happy with the service I received, I was asked by the Tuffys' staff if I wouldn't mind giving them an online review, and I'm happy to do it. So for the few who suspect these are fraudulent reviews, I say it's simply happy customers who have been asked to give their honest opinions online. And regarding the reviews that were less than exemplary, may I also suggest that everyone has good days and bad days and it is virtually impossible to make everyone happy all of the time. I, for one, am beyond happy with my experience and will continue to use them for all of my family's automotive needs. Show less
— F R., Walled Lake, MI
Tuffy Walled Lake - You'll Be Glad You Switched!!! We've had two extremely good experiences with Art at Tuffy Muffler in Walled Lake. My husband was on his way to work early one morning when his muffler fell off. The closest place I found on the web was Tuffy in Walled Lake. He was able to get the car towed there. It was obvious Art was not out to get us. He knew what needed to be done and gave my husband the best price. Art overheard our phone conversation in which we were trying to figure out the best way for us to pay for this repair and asked my husband if this was going to create a hardship. To that my husband answered no, as he swallowed his pride. When the repair was done and the bill was being paid, Art asked my husband what he was having for lunch, and after my husband described the minimal lunch he packed for the day, Art reduced the price $5 and told my husband to have a $5 sub at Subway on him for lunch. Ever hear of an auto repair shop doing that? Never! Our second vehicle is a mini-van. I've been hearing noises coming from the front passenger side tire area when I drive over the slightest of imperfections in the road kind of a jingling type noise. I went to a "well-known tire shop" where they told me the tie rods were loose, and the estimate was $227. I just wasn't confident I wasn't being taken for a ride, so we decided to drive 20 miles to Art to see what he had to say about that. He and the mechanic took my husband back to show him, after tugging profusely, that the tie rods were NOT loose and that we were just missing the caliper brake kit which, after having them do the repair, cost us just $65 instead of $227! What a relief with our financial condition suffering. Now, for the kicker we just had brakes done last year by that same "well-known tire shop". What are the chances they didn't put that on to begin with to ensure repeat business? And would they have replaced the tie rods at $227, and also put that caliper brake kit on, so the noise would stop. If that's how they do business, we want no part of it! We highly recommend Art at Tuffy in Walled Lake, and already have, because he is honest and truly compassionate. He does not make additional repairs that are not required just to get your money! Thanks, Art, you're the best! Try him out, you'll like him, too!!!
— R A., Walled Lake, MI
They are professional and caring. I recommend them for maintenance.
— tom B., Commerce Twp., MI
Service with a SMILE :-) It all started when Art and the guys repaired my left side mirror when that orange barrel came out of no where on 96 going east, always construction near Novi UHHHHHHHHHH anywho after price shopping I found that Art had the best prices and good service. As a female in the mechanic field I feel like a easy target seeing as I dont know much about cars, but Art didn't take advantage and kept a smile on my face. He has a good sense of humor. From then on Tuffy in Walled Lake earned me and Isaiah's (my car) respect and business. THANKS GUYS ;-) P.S. If it wasnt for him informing me my focus could still be under warranty for faulty springs/coils my boyfriend and I would have been out of 500 bucks THANKS AGAIN
— L R., Walled Lake, MI
— Brittany S., Commerce, MI
Art Rott and Tuffy Walled Lake We have been residents of Walled Lake for over 16 years. Every car we have ever owned has been taken to Art at Tuffy for work. Today Art's kindness bourght tears to my eyes. Every mechanic is pleasant to speak with, Art can make the worst news sound like it will all be okay (like your mom did). If you don't understand they will explain it as best they can and answer any question you have, honestly. We have had both major and minor repair work done and we will NEVER GO ELSEWHERE. The service is exceptional, their honesty is above expectation, Art has a fantastic sense of humor, he remembers who we are, they are all always friendly, kind and patient. From an oil change to a major repair, the shop is clean, filled to the brim with awards, honors, letters of respect and gratitude, and there is plenty to keep you entertained while you wait. They are always willing to work with you and they ALWAYS call to let you know what you need before they do the work, never any suprises. They are also supportive of local organizations and support many health related organizations. I tell everyone that asks "take your car to Art at Tuffy, he will treat you right". No one has ever had a bad thing to say. Keep it goin Art, and thanks for everything a MILLION times over. Hazens of Walled Lake
— Paula P., Walled Lake, MI
The service is excellent. Very quick. Treated me very well.
— Jennifer P., Commerce, MI
A great Place First I would like to start off by saying that these one-star reviews that don't actually review the shop nor have they even had work done there are a joke as is the ignorant assumptions they make about people leaving 5-star reviews. If you don't have experience with this company nor can you prove your baseless assumptions then keep your idiotic opinions to yourself. I own a 1990 Lincoln Mark VII LSC that I have been slowly restoring, I took it to the Valvoline oil change shop in Novi for a flush and fill on the trans, oil change, the works. The guy doing the oil change barked out that the oil change couldn't be done because I had a crack in the pan. I was suspicious but I saw no reason why he would lie about such a problem. I took it to Varsity Lincoln which was going to charge me over $900.00 for the work. Before I shelled out the price, my girlfriend referred me to Tuffy in Walled Lake for a second opinion. My suspicions were correct and it turned out to be a very minor fix. Art was also able to fix a irritating squeak from the drivers side along with pointing out that my mufflers need doing. In the process of working on my car, one of the mechanics injured himself, yet still took the time to contact me about my car. Now if that isn't professionalism and concern about the customer then I don't know what is. Tuffy of Walled Lake has earned my business and will continue to get it. Show less
— Jacob J., Walled Lake, MI
I love this place! Excellent costomer service and very affordable pricing.
— Zeb W., wixom, MI
The best shop in town Tuffy is the best shop in Walled Lake. I have been taking my car to them for years. The mechanics are very helpful and honest. They told me what needed to be fixed for safty and what I could wait on. Art and Pete also helped me set up a payment plan so I could afford to get my car fixed. Now im back on the road and I know my car is safe for me and my kids.
— TF S., Walled Lake, MI
NO Problem No problem with tuffy in Walled Lake. Very kind, pleasant, to work with. The price was great. Everyone that I had contact with was VERY nice. Made me laugh. Recommended to all my employees. Have a great day.....Cindy's Sewing Creations
— Cindy C., Walled Lake, MI
Since the first time I walked through the door at Walled Lake Tuffy a few years back, I will never set foot in another service center! Absolute BEST customer service around, ANYWHERE! The guys there always do top notch work and I have never felt 'ripped off' (which is more than I can say for a lot of other service centers)! Quite the contrary! As a single mom who has been out of work since 2009, money is always tight, and Art has a heart of gold. He's helped me out more times than I can count. I am forever grateful to Art and the rest of the amazing staff at Walled Lake Tuffy! Thank you Art!
— Miranda M., Walled Lake, MI
I have been taking my cars to Art and his team for 10 years now. They have always given me a fair price and great service. Recently I took a car in that needed a new engine. They were exceptionally friendly and fast with the repairs. I was only without my car for 3 days. I highly recommend anyone needing work done on their car to take it to Tuffy in Walled Lake. Thank you to everyone at Tuffy in Walled Lake.
— Tom E., Walled Lake, MI
I would recommend Walled Lake Tuffy to anyone! The customer service was great and they took care of me from the second I walked in until I drove out of the lot. The staff was very knowledgable and took me back to not only explain what was wrong with my muffler but showed me exactly how it happened and explained my options with me. I was extremely impressed by the rare and exceptional degree of honesty that they displayed. They even suggested that I consider taking it to the dealer instead and use my insurance to have the entire muffler replaced instead of being repaired. Ultimately I chose to have it repaired and it was fixed in under an hour for a very affordable rate. I have not had any problems with it since so I've brought a second car to them and they did an equally impressive job on it as well. Thank you Art and all the guys at Walled Lake Tuffy! It's truly a relief to know that I have an Auto Service Center right near home that not only has great customer service and affordable rates, but most importantly someone I can trust! Show less
— Joe J., Walled Lake, MI
These guys are great. Their prices are the best! Along with great prices you will also get excellent customer service. You have restored my faith in the honesty and integrity of the local mechanic.
— Jean J., Walled Lake, MI
The whole experience at Tuffy Auto Center is nothing short of exzillerating!!!! The guys are all awesome & detailed, while the prices are right and the atmosphere is super friendly!!!
— Jersey Girl M., Walled Lake, MI
Tuffy Auto in Walled Lake provides great customer service and affordable pricing. I definitely recommend taking your vehicle to Art and his guys.
— Go Blue G., Walled Lake, MI
Great service and help, prices are reasonable
— James J., Walled Lake, MI
Art and his crew are awesome, --- people & ; mechanics. I was in a tight bind and left my car after closing, on a sat night, and Art came in from his dinner and drove from out of town just to open up and to get me home, GREAT SERVICE, and always a more than FAIR PRICE, I have had all kinds of cars, and have had lux service from lexus/landrover/mercedes no one has every treated me better as a client / human being - 5 stars Art is a standup guy. Recommend it.
— China C., Walled Lake, MI
We have been customers of Art for over 10 years and have NEVER been disappointed with any of the service we have had done to our numerous vehicles. I have spent quite a chunk of money on repairs of our vehicles and Art has designated BAY 4 as mine. He always gets me in with the minimum of wait and he has never tried to cheat me by suggesting unnecessary work. I will continue to take my cars to him and his outstanding crew. K Kuzma
— Ken K., Walled Lake, MI
Stopped in one morning while my kid was at soccer camp. Got 2 Monroe shocks at price of 1 and had a couon for free oil change and free wiper blades. Installed price for shocks was significantly less than a major competitor. I was done in about an hour but I would recommend call first -they are very busy shop! One shock broke a little less than a year later and it was replaced at no charge to me even though I was technically just over the allowed 12K mileage on the warranty. FYI, there are good restaurants, coffee shops and a good hardware store right across the street. The mechanics are very approachable and bring you out to walk around the car on the hoist. I have been going back since.
— John J., Walled Lake, MI
Joe-July 28 2011-I started going to Tuffy Walled Lake when I needed a muffler and no one else had one. Art said he would have one the next morning. He not only had it the next morning, I was on the road in less than an hour and the price was lower than any of the others. I have to have confidence in an auto repair shop otherwise I won't go there. Walled Lake Tuffy is one of those places that will get my repeat business.
— Joe J., Walled Lake, MI
I love going into Tuffy as everyone has known me for years and says hi by my first name. Gary has been my mechanic for years and I trust him to be honest with what is wrong and how he will repair my car as it was his own. Thanks Gary!
— Katie K., Walled Lake, MI
I started to go to Tuffy because a friend recommended it and have felt very comfortable allowing Art and his crew to work on my car. I want value service for my needs and Tuffy has provided that. I appreciate that especially in these economic conditions.
— Beth B., , MI
My experience with Tuffy was positive. Art and the whole staff were very friendly and helpful to me. They explained my auto repair questions, were honest, and gave suggestions. Because of the outstanding way they dealt with me, and the other customers that were there, I will be returning to them for any future auto repair needs.
— Becky D., Walled Lake, MI
Art Rott runs the finest establishment of any type in the Walled Lake area. He takes the generally negative experience of having to have a car repaired and actually makes it bearable. i take my vehicles no where else
— Manleyman M., Walled Lake, MI
Art Rott and the people working for him leave you feeling confident that the work that has been done not only right but in a timely fashion. Always a friendly smile,and i don't feel like i was price gauged!! 5 stars from me,,sincerely, Ms. kay
— Tammy K., Walled Lake, MI
Art did my oil change and tire rotation faster than Nascar. and I only drive a minivan. Loved it.
— David D., , MI
Art and Mike I think his name was that fixed my exhaust got me in and out just like they promised definitely will be back with any future car repairs.
— Brit B., Walled Lake, MI
Art and his whole team are extraordinary for their level of service and honesty. I have used their services since their first day of business and relied on the shop long before their arrival. It is the best. I will never use a dealer as I know Art will treat me right and perform better service. I am loyal to him and he is loyal to his customers. Other than my motorcycle, every vehicle I own or have owned has been taken to him over the last twenty years.
— Hookman H., Walled Lake, MI
Thanks Pete and Gary for getting me in and out quickly today...much appreciated!
— Jennifer A., Walled Lake, MI
Art and his team are dedicated, honest, and caring people. Honest and good mechanics are hard to come by (mine retired last year after many years of excellent service) so I am happy to have found an amazing team of guys who care about what they do and do an outstanding job. Anyone who complains about service or costs at this establishment must be confused... they probably wandered into a competitor thinking they were at Tuffy, or maybe they are the competitor trying to mess with Art!! He treats his customers with respect and from what i saw while i was waiting for my repairs, all of his customers have respect for him. I appreciate the value and level of service I received at Tuffy. Keep up the excellent work guys!! Finding a great mechanic is not a Tuffy anymore :-)
— Christina C., , MI
Tuffy Walled Lake does wonderful work and is an asset to the community.. Walk into this shop for ten seconds and you will notice all the awards along the wall. Art is an amazing guy who does a ton for the community and for his customers. Visiting his shop is like going to a comedy show. He is always joking with someone and putting his customers at ease. There is a reason Tuffy Walled Lake is the number one Tuffy in the country. (Three years in a row). I trust these guys and I would NEVER go anywhere else.
— Diane D., , MI
Tuffy in Walled Lake is the ONLY place I will EVER take my car. I have recommended family and friends over and over. The owner Art Rott is one of the most honest and wonderful people I have ever met. You can tell he really cares about all the people that walk through his doors. When I take my car to get serviced there I feel like I'm family. When I speak with Art I feel like I'm the only customer in the store. He spends time with me explaining exactly what is wrong and what needs done to my car. He even lets me know what things I can wait on having done so as not to spend a ton of money all at once. He will go in to detail with me and answer every question I may come up with. He never looks at me like I am some girl who he can "pull a fast one on" like most other shops I tried before. Last winter I took my car in to get work done and noticed all of the men at the shop were bringing in toys for a family that fell on hard times. My six year old asked Art if he could help too. When I came to pick up my car we brought a toy to donate. Later my son received a letter thanking him for his generosity. My son felt proud to be a part of Art's "family". Art, I would like to say thank you from the bottom of my heart for all that you have done for me, my family and my Rav4 peanut! You are the best around!
— Tonya T., Walled Lake, MI
I have always had the best service and quality work done at Tuffy's in Walled Lake. Art (owner) and his staff I believe are very honest, helpful and knowledgable. I enjoy going there. They always make me feel good by explaining things in detail and by trying to save me money. As long as I live in this area, I will always take my business there and have for several years now. They are busy because they are fair, honest, do great work and are very personable.
— Mary M., Walled Lake, MI
Sept. 19th 2011 By Far THE ONLY PLACE!!!! I TRUST WILL DO THE JOB RIGHT THE FIRST TIME !!! I trust the Tuffy Walled Lake guys and I would NEVER go anywhere else. I Like Mary 'have always had the best service and quality work done at Tuffy's in Walled Lake. Art (owner) and his staff I believe are very honest, helpful and knowledgeable. THANK YOU Tuffy Walled Lake!!!!!!!
— Casey C., Walled Lake, MI
I have trusted my vehicles to Art at Tuffy for over 10 years. He and his crew have taken care of my cars, as well as my daughter's. Art is the kind of guy that will give you the shirt off his back. In fact, he donated a kiidney to a friend! His honesty, integrity, and humor are evident from the minute you walk through the door. I can't imagine going anywhere else to get service on my car. I recommend the Walled Lake Tuffy to anybody that asks where they should go to get work done on their vehicle.
— Steve S., Walled Lake, MI
New to the Walled Lake area, my car decided it was going to break down and start leaking coolant all over the place. There are a lot of places in the area to take your car for repairs. After playing "eni-meani-miny-moe" I came up with Tuffy Auto Repair. First I called to see when I could bring it in, Art told me to just "bring it right over, we'll get it looked at". There were probably 10 other cars in the lot before I even got there. Within an hour Art was calling to tell me what the repairs were, and how much it was going to cost. When I went in to pay, Art handed me a voucher for 3 free oil changes, a new set of wiper blades, and a few other extras! I couldn't have been more pleased! So for the car is running great, and I know if something else comes up I will be taking my car to Tuffy!
— Jennifer J., , MI
These guys are amazing. I have been taking my car to Art for 10+ years and I wouldn't go anyplace else. He won't waste my time or lie, only tell it like it is. He has even told me to not have work done by him in the past because it was a waste of time. It's not about the sale with these guys, but taking care of the customer and creating a lifelong fan. Now I have moved away and it is a pain in the butt to drive my car out to him, but he still takes care of me, has hot coffee and a few good laughs to entertain me while I wait.. Your the best Art keep it up!!!!
— Bryan B., Walled Lake, MI
I have never encountered a more honest repair station! I took my 2006 bmw 650i in for brake work (the brakes did not work), and then I quickly recevied a call from Art (the owner himself!) adivsing me that the car was the subject of a recall, for the very problem I was having, and that I should take it to the BMW delaership. The recall required the replacement of the master cylinder, the brake booster and various brake lines, a $3500+ job. Had Art not been so honest, he could hve easily charged me for that repair and I would never have been the wiser. He did not even charge for the diagnosis of the problem! If you want an honest repair facility, GO TO THEM!!
— Andy A., Walled Lake, MI
Ive brought my car and van to tuffy and have been a customer for almost ten years. I recently went in for a new alternator and transmission flush and now my van (2007 T&C) runs better than ever. I follow the maintenance schedule for my van and it makes a difference in how long i can go without any major problems. Thanks again for the great service. You have a customer for life.
— Sampson S., Walled Lake, MI
I've been going to Tuffy for all my service needs. They do a fine job and I trust Gary with all of my cars! Thanks for all your help.
— Jim J., Walled Lake, MI
Art is the greatest!!!! He has a great team of mechanics that go above and beyond their call of duty to ensure their customer's safety and satisfaction. I recommend them if you're looking for honesty, integrity, and a job well done. God bless you all :) Thanks so much. *Glynnis*
— Glynnis G., Walled Lake, MI
Art and his team are the BEST. A trustworthy shop, friendly and always good prices.
— Nick N., , MI
As a woman, getting car repairs ranks right up there with cleaning the toilet...hate it! After gathering several estimates to repair my exhaust system ranging from $1000 to $400 I stopped in for a final estimate from this Tuffy location, where I met Art. He gave me a couple of different options to fix the problem ranging in price from $60 - $229. Quite a difference, right? Well, I went with the quieter, more expensive fix and I couldn't be happier. I will definately bring my car back to this Tuffy, too bad I have to drive right by the Tuffy near my house to get there. Just goes to show you that good customer serivce is worth the drive. Thanks Art & team.
— Alecia A., Walled Lake, MI
Last Friday 11/11/11 I was in the area on business. I was coming from the Grand Rapids area. After diving to the area and around, I noticed a high pitched whining noise. My first thought...transmission. I figured I better stop somewhere and have it checked at the least. I was passing by this Tuffy shop and for some reason it just looked like they knew what they were doing. I tend to trust my gut feelings. This was definitely one of those times that my gut feeling was right. Not only did they find out that the whining noise was the alternator, but they had pointed out that my transmission fluid was in poor condition. I had taken it in to several places that said that it was fine. This place was the only honest place I've found in years. During my wait there I got the chance to see how they treat their customers. They told everybody the strait talk. Until the last few years I used to do all the work on my cars and friends cars so I know when the BS is flying. I met several of his customers, they all told me that they only take their vehicles here. I met people that told me that their whole family comes to this place. Art the owner's sense of humor was worth the trip alone. All the guys there treated the customers as if they were friends. The waiting room is like a museum, Toys for kids and all sorts of interesting things to look at. It was actually the best part of my trip. Well except having the car trouble that made me go there. They did the work and got me back on the road and heading home that day. And it;s been running better than it has in a while. Thanks!
— Craig C., Grand Rapids, MI
Simply the best auto repair treatment imaginable! Art is a pleasure to deal with and I know the job is being done right. I actually drive 45 minutes from my house to come here. It's worth it though.
— Rob R., Walled Lake, MI
It is nice to know there are people in this world like Art. He could have charged me the $850 for a warranty job that I didn't know was covered but he didn't. I will go out of my way to return for future repairs (I'm sure he is not looking forward to that) but I appreciate honesty. It goes a long way in my book. Thanks again, pizza and beer will be on me!
— Monica M., Walled Lake, MI
Everyone at this location really care and take the time to go out of their way to help you out. Little things, like changing a headlight when they are busy, make a big difference. Thanks!
— Chelle C., Walled Lake, MI
I have used this auto repair center on more than one occasion, from oil change to brake job to headlight repair. They have proven to be reliable, with good customer service. Everyone from the owner to mechanics are friendly and attentive to customer concerns. They took time to inspect the car beyond the original issues, and come up with reasonably priced solutions and alternatives. Thank you Art and the team!
— David D., Walled Lake, MI
Art and "The Crew" where amazing! I will get all my service needs done here from now on!
— Marc M., Walled Lake, MI
For those of you who may be searching for an auto repair center, Tuffy's in walled lake is definitely the place to go! The owner Art is a "Wonderful" guy and his staff is Magnificent. Art is Honest and so is his staff. I had countless issues w/my vehicle w/no one to give me an honest opinion and no one to Trust and a friend of mine referred me to Art's place of business and "Now I won't take my vehicle anywhere else", But to this Auto Center. Thank You Art for all you have done for me and Thanks to your staff as well!!! (Marie)
— Marie M., Walled Lake, MI
Art and The Crew were very helpful and honest. I was outdone by the service I received! I now have a new place to have my vehicle serviced and will definitely pass the word on to family and friends. I walked out feeling like a satisfied female customer that didn't get taken advantage of. I thought it was very special that Art even talked to my cousin from North Carolina on the phone to let him know that I came to the right place and they would take good care of me (that is exactly what they did). Job well done guys!
— L. W., Walled Lake, MI
My wife and I started taking our vehicles to Art and his awesome shop last year (2011) and we are EXTREMELY impressed with the honesty and integrity this business demonstrates - something hard to come by in auto repair these days. We were even able to split our total charge on one visit into two payments simply by writing a post dated check for the other half. The quality of work and fair pricing makes this Tuffy THE place to take your vehicle. What a secure feeling it is to have finally found a reliable and truly honest shop that won't take you for a ride while taking your hard earned cash!
— Mars M., Walled Lake, MI
I found Art and Tuffy Walled Lake several months ago and I am so glad I did. Another business recommended them to me. I am a woman with a 2004 car with over 190000 miles. I always feel that I have been taken when I leave a car repair shop, but not with Art and The Crew. They tell the truth, they fix it in a timely manner and the price is fair. Oh by the way, did I mention they are entertaining, too! Finally, car repair shop where they treat you like family. AWESOME!
— JH H., Walled Lake, MI
We have all felt the cringe when we have to get our car fixed or go to the dentist. But Art and his guys really take the pain out of auto repair. I have been to this place several times and they really take care of you. Plus they have in house financing, so the repair cost can be spread over a couple of payments.
— Lynne L., Walled Lake, MI
I could have given a lesser rating had it not been for the better experience later to the initial service. I had break service done initially. I repeatedly told them to have the vehicle ready for me for Monday when I dropped it off on Fri evening. They said no problem. But it was not done until Mon morning. I called them on Sat 1 PM (when they close at 3 PM), they did not even start on it and did not bother telling me that it won't be ready for me on Mon. Anyway, they made it up by giving me some credit and gave me a 'loyalty' card (which is worth a good amount). After that initial service, I had some more service done but had no issues.
— Ravi B., Walled Lake, MI
When I first went to Tuffy's in Walled Lake (in 2007) they told me that I needed some work done on my Honda Civic and gave me a quote. My friend who sells used cars looked at my car and confirmed they they were honest and priced fairly. I have been taking my Honda Civic to Tuffy's since that time and it is running great! They do excellent, honest work and have helped me save money by finding solutions to issues that would otherwise have been very costly. In addition they are always to take a moment on the phone to guide me (for example when my daughter locked her keys in her car) and have referred other businesses in the area for bodywork and tires. I feel very supported by Tuffy's Walled Lake Auto Repair Shop. Thank you!
— Monica M., Walled Lake, MI
Best auto service guys in the business. Had a muffler problem late in the evening and they got me in and out and problem fixed in an hour. I have never had a really good experience with car repair and I am new to this area. Art and his guys do a great job!
— Ryan R., Walled Lake, MI
the friendlyness and honesty
— Sue Ann S., Walled Lake, MI
I felt very comfortable working with Art and Dennis. Often I am intimidated walking into a auto service center as a female, but they were great at explaining the issues with my car and giving advice on what to do next. I will be bringing my new car in soon!
— Sarah S., Walled Lake, MI
Art and the Tuffy boys are very straight forward with what you need done and what you don't. You Need to be able to Depend on your Machanic as much as you depend on your car. Thank You Art for your Integrity and Honesty.
— J. D. F., Walled Lake, MI
Art has always done the right thing. I feel very comfortable having him and his people work on my vehicles. Prices are also very competitive.
— R. O. S., Walled Lake, MI
Honest and nice!
— Carolyn C., Walled Lake, MI
We have 3 teen/young adult children that have older 'beater' cars. We began taking all the cars to Walled Lake Tuffy about 2 years ago because we found their prices to be fair, the work done well and we were always treated very fairly and politely. About a month ago we took our son's '93 Saturn for a full brake replacement and few other minor fixes including a new bearing. Four weeks later the car wouldn't drive and was stuck in Royal Oak, more than 20 miles from our home. We had it towed to a local repair shop who, upon inspection, told us it had a bad bearing and the axle was cracked. When we called Art at Walled Lake Tuffy, we weren't sure what to expect but we certainly didn't expect what he did. He told us that he would stand behind his prior repair 100%. He had the car towed from Madison Heights to Walled Lake and repaired the bearing and the axle completely free of charge. Some may think that this should have been expected but our own past experience could not prepare us for this superior customer service. Expectations and reality are usually widely disparate. Art, we want to thank you and your team from the bottom of our hearts! The teen-twenty-something age group is very expensive and we are exhausted just trying to keep up with all of their needs and expenses. You have always been great to work with and as long as you are there, we will never take our cars anywhere else. Forever grateful, Dan and Carolyn McClain
— Dan and Carolyn M., Walled Lake, MI
Got my mufflers deleted on my 2013 Charger R/T. GREAT JOB done by the Tuffy crew, and very impressed on how nice and welcoming everybody was. I can tell you, I have a few Chargers and Challengers lined up to come in soon to Tuffy of Walled Lake. I can also tell you, ALL maintenance to my car will be done at TUFFY OF WALLED LAKE! Great prices, and Great people! Art, you've done a great job my brother, keep it up!
— Matthew M., Wixom, MI
My wife and I wanted to help a young woman from our church who had just bought an older used car, and which developed rear brake grinding within days. She had been applying all over for work, and was finally about to start a part time job, but was still at least 3 weeks from a paycheck (and down to her last month's rent). We had her bring the car to Walled Lake Tuffy and Art showed unbelievable kindness and thoroughness in caring for the repairs! The combined expense to us for parts and labor was amazing (unbeatable when comparing to estimates elsewhere). Dennis also discovered a very dangerous situation in the front, where the used car dealership had just done a new brake job. The caliper had not been replaced and was spraying brake fluid on the inside of the tire every time our friend hit the pedal (unknown to her), and the brakes would have failed in just a short time. We were so thankful that they caught it. Art and Dennis also explained everything and visually showed us the problems and worn or malfunctioning parts along the way. In summary, Art did exactly what he said he would do...and more! To say that we were satisfied would be an understatement! We were blessed to do business with him and will continue to recommend him to anyone who needs the services his Walled Lake Tuffy service center provides! Thank you, Art!
— Michael R., Waterford, MI
Went in to get some new oxygen sensors put in and they only charged labor for the actual time instead of book time, saved some nice money there. Would come back again
— Matthew V., Walled Lake, MI
treats the customers like kings and queens
— sue a., walled lake, MI
Very professional and do a great job. Some of the most pleasant car care people I have used.
— jim K., Milford, MI
We have never come across an auto repair shop owner who is as understanding, personable, helpful, knowledgeable, friendly and an all-around "good guy". He has helped my wife and I, who are both on disability and nearing retirement, to give us the truth about what our older cars really need and we know we're getting the truth and sometimes he will even help us when we are in financial straits and let us pay in installments which I have never heard of any other auto mechanic doing this for their customers. This is truly a good man who has even donated a kidney to someone who wasn't a relative or close friend. He did it just because he could help a fellow human being who who have other-wise died and he felt it was the right thing to do. I trust him with any repair problem he quotes me because I trust him completely. You will not find a more honest business man period. If you don't know what is wrong with your car, please take it to Art and rest assured that you will get an honest price and quality of the repair work. This is an multi-award shop in business for many years. Thank you Art for getting us where we need to go! Dennis and Jill
— Dennis and Jill D., Ypsilanti, MI
OUTSTANDING SERVICE AND INTEGRITY !!! This Tuffy Auto Center went way out and far above any expectation i could have anticipated with their more than fair pricing,service and commitment to excellence and customer satisfaction.They have truly earned my complete trust and confidence at any time and for any type of vehicle I own.The person that waited on me,his name is Art,I dont know his postion their but I will say that auto service centers around the nation can learn from him.He is truly dedicated to service and excellence. Thank You Art and Thank you TUFFYS WALLED LAKE MICHIGAN
— David N., WIXOM, MI
I visited Walled Lake Tuffy for the first time this week and had a transmission flush and a catalytic convertor changed. I am happy with the service provided and the no non-sense approach. Art stayed past the closing time to allow me to pick up the car after it was fixed. Great Job!
— Deep T., Walled Lake, MI
I've been taking my cars to Art at Tuffy for years and everyone there is really focused on doing a great job. Excellent customer service!
— Robert S., Commerce Twp., MI
CONGRATS TO TUFFY WALLED LAKE AND CREW FOR RECEIVING DEALER OF THE YEAR AWARD! YOU ROCK!!! Tuffy's Springfield and crew!
— BECKY W., SPRINGFIELD, IL
This tuffys is the best around! Great service and they know how to take care of their customers.
— Heather A., Walled Lake, MI
We moved to Walled Lake a year ago. Art and his staff treated us like we've known each other for years. He is a pleasure to know and do business with and he places his customers first, going the extra mile to give the utmost in service and quality repairs, all coupled with honesty and a warm smile. You would be hard pressed to find a nicer human being. Thanks for everything Art!
— Christopher C., Walled Lake, MI
I have been going to Tuffy Walled Lake for 10 Years and Art is THE BEST!!! He always gives me honest service and a fair price. Thanks Art.
— Kevin J., Walled Lake, MI